Service Terms and Conditions

1. General Provisions

1.1. These service terms and conditions (hereinafter – the Terms) are a legally binding document for the Parties. It sets out the Client’s and Service Provider’s rights, obligations, and liability when the Client orders telecommunications equipment repair services.

1.2. The Service Provider reserves the right at any time to change, correct, or supplement the Terms in accordance with the requirements established by legal acts. The Client will be informed about changes to the Terms via the company’s website. When the Client orders services, the Terms in force at the time the order is submitted apply.

1.3. The services may be ordered by:

1.3.1. capable natural persons, i.e., persons who have reached the age of majority whose capacity is not limited by a court order;
1.3.2. minors from 14 to 18 years of age, only if they have parental or guardian consent, except for cases where they independently control their own income;
1.3.3. legal entities;
1.3.4. authorized representatives of all the persons listed above.

1.4. By approving the Terms, the Service Provider guarantees that the Client has the right to order services under point 1.3.

1.5. The agreement between the Client and the Service Provider is considered concluded from the moment when the Client places an order, indicates the service delivery location, chooses the method of payment, and becomes acquainted with the Service Provider’s Terms.

1.6. Each agreement concluded between the Client and the Service Provider is stored in the Service Provider’s system.

2. Protection of Personal Data

2.1. The Client may order services:

2.1.1. by registering on this website – by entering the data requested in the registration;
2.1.2. without registering on this website.

2.2. When ordering services by the methods provided in point 2.1, the Client, in the relevant information fields provided by the Service Provider, must indicate the personal data necessary for proper fulfillment of the order: first name, last name, service delivery address, telephone number, and email address.

2.3. By approving these Terms, the Client agrees that the personal data provided in point 2.2 would be processed for the purposes of providing the services, analyzing the Service Provider’s activities, and direct marketing. The Client has the right to withdraw consent at any time for the processing of personal data for direct marketing purposes.

2.4. By agreeing that their personal data be processed for the purpose of providing services, the Client also agrees that informational messages necessary to complete the service order will be sent to the email address and telephone number provided.

2.5. By registering on the website and ordering services, the Client undertakes to store and not disclose their login data to anyone.

3. Client Rights and Obligations

3.1. The Client has the right to order services in accordance with these Terms and the procedure established in other sections of the website’s information.

3.2. The Client has the right to refuse the service agreement by notifying the Service Provider in writing (by email) no later than within 14 working days from the conclusion of the agreement, except in cases where the agreement cannot be refused under the laws of the Republic of Lithuania (LR).

3.3. The right provided in point 3.2 of the Terms may be used by the Client only if the service has not yet been started or if no part of the service has been provided.

3.4. The Client undertakes to accept the services provided and pay the agreed price for them.

3.5. If the data provided in the Client’s registration form changes, the Client must update it immediately.

3.6. The Client undertakes not to transfer their login data to third parties. If the Client loses their login data, they must inform the Service Provider immediately.

3.7. By using the services, the Client agrees to these service Terms and undertakes to comply with them and not violate the laws of the Republic of Lithuania (LR).

4. Service Provider Rights and Obligations

4.1. The Service Provider undertakes to create all conditions for the Client to properly use the provided services.

4.2. If the Client attempts to harm the stability and security of the Service Provider’s systems or violates their obligations, the Service Provider has the right to restrict or suspend the Client’s ability to use the services, or in exceptional cases to cancel the Client’s registration, warning the Client about this.

4.3. The Service Provider undertakes to respect the Client’s right to privacy regarding personal information specified in the registration form.

4.4. The Service Provider undertakes to provide the ordered services to the address indicated by the Client or remotely, as agreed.

5. Service Order, Prices, Payment Procedure, Deadlines

5.1. Services may be ordered 24 hours a day, 7 days a week.

5.2. The agreement becomes effective from the moment the Client confirms the order, and the Service Provider confirms it by sending a confirmation letter to the Client’s email address provided.

5.3. Service prices are stated in euros, including VAT, if applicable.

5.4. The Client pays for the services using one of the following methods:

5.4.1. Payment via e-banking – an advance payment using the Client’s e-banking system. The Client must have signed an e-banking agreement with one of the following banks: SEB, AB „Swedbank“, „DNB Nord“, „Danske“, „Nordea“. The money is transferred to the Service Provider’s settlement account. The respective bank is responsible for data security.
5.4.2. Bank transfer payment – an advance payment when the Client transfers money to the Service Provider’s bank account by going to the nearest bank branch or by making an online transfer.

5.5. The Client undertakes to pay for the services immediately. Only after payment for the services is received will the services begin to be provided.

6. Service Provision

6.1. The Client, when selecting the service delivery location during the order, undertakes to indicate the exact service delivery location.

6.2. The Client undertakes to accept the services themselves. If the Client cannot accept the services themselves and the services are provided at the specified address, the Client has no right to submit complaints to the Service Provider regarding the provision of services to an improper entity.

6.3. The services are provided by the Service Provider or its authorized representative.

6.4. The Service Provider provides the services in accordance with the conditions and deadlines specified by the Client during the order. These deadlines are preliminary and may change due to unforeseen circumstances beyond the Service Provider’s control. In such cases, the Service Provider undertakes to contact the Client immediately and agree on the service provision conditions.

6.5. The Service Provider is released from liability for breach of service delivery deadlines if the services are not provided to the Client on time due to the Client’s fault or due to circumstances beyond the Service Provider’s control.

6.6. The Client must inform the Service Provider immediately if the provided services do not meet the order conditions.

7. Service Quality, Warranties

7.1. The Service Provider undertakes to provide services in accordance with quality standards established in the applicable laws and regulations in the relevant areas.

7.2. The Service Provider is not responsible for service quality if the deficiencies arose due to incorrect information provided by the Client or due to other circumstances beyond the Service Provider’s control.

8. Service Return and Replacement

8.1. Deficiencies of the provided services are remedied, low-quality services are replaced or compensated for in accordance with the Order of the Minister of Economy of the Republic of Lithuania of 29 June 2001, No. 217 “On Approval of the Rules for Return and Replacement of Services”, except in cases where the agreement cannot be refused under the laws of the Republic of Lithuania. Money for low-quality services is refunded within 14 days from the date the complaint is upheld.

8.2. To submit a complaint regarding service quality, the Client may do so within 14 working days from the provision of services, by informing the Service Provider using the contact methods specified in the contacts section, stating the name of the service, the order number, and the reason for the complaint.

8.3. The Service Provider has the right to refuse to satisfy the complaint if the Client did not comply with the conditions established during service provision or did not provide the required information.

8.4. If the services were provided incorrectly or inadequately, the Service Provider undertakes to provide the service again or refund the amount paid.

9. Liability of the Client and the Service Provider

9.1. The Client is fully responsible for the accuracy of the personal data provided. If the Client does not provide accurate personal data, the Service Provider is not liable for the consequences arising from this and has the right to demand compensation from the Client for direct losses incurred.

9.2. The Client is responsible for actions performed using this service.

9.3. A registered Client is responsible for transferring their login data to third parties. If a third party uses the services by logging in using the Client’s login data, the Service Provider considers this person to be the Client.

9.4. The Service Provider is exempt from any liability if losses arise because the Client did not comply with the Service Provider’s recommendations and obligations or did not familiarize themselves with the Terms, although such an opportunity was provided to them.

9.5. If there are links on the Service Provider’s website to websites of other companies, institutions, organizations, or individuals, the Service Provider is not responsible for the information or activities found there, since these websites are not maintained, not monitored, and the Service Provider does not represent those companies and individuals.

9.6. If damage occurs, the responsible Party compensates the other Party for direct losses.

10. Marketing and Information

10.1. The Service Provider may, at its discretion, initiate various promotions on the website.

10.2. The Service Provider has the right to change the terms of promotions or cancel them unilaterally, without separate notice. Any changes to or cancellation of the promotion terms and procedures are valid only going forward from the moment they are made.

10.3. The Service Provider sends all notices via the contact methods indicated in the Client’s registration form.

10.4. The Client sends all notices and questions via the phone numbers and email addresses indicated in the Service Provider’s contacts.

10.5. The Service Provider is not responsible if the Client does not receive the sent informational or confirmation messages due to disruptions in internet connection or in the networks of email service providers.

11. Final Provisions

11.1. These service Terms are drawn up in accordance with the laws and legal acts of the Republic of Lithuania (LR).

11.2. All disputes arising from the performance of these Terms shall be resolved through negotiations. If no agreement is reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania (LR).

Privacy Policy

UAB „Selektus“ is important to you—our clients and other data subjects—and the protection of their personal data. Therefore, we are committed to respecting and safeguarding the privacy of each data subject. This Privacy Policy provides essential information about the personal data processing carried out by UAB „Selektus“, the storage of this data, and the rights of data subjects.

I. Key Terms

Personal Data – any information about a natural person whose identity is established or can be determined (data subject); a natural person whose identity can be determined is a person whose identity can be determined directly or indirectly, in particular by an identifier such as first name and last name, personal identification number, location data, and online identifiers, or by one or more features specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
Data Processing – any operation or set of operations performed on personal data or sets of personal data, whether by automated means or not, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination with other data, restriction, erasure, or destruction.
Data Recipient – a natural or legal person, public authority, agency, or another body to which personal data are disclosed, regardless of whether it is a third party or not. However, public authorities that may receive personal data while carrying out a specific investigation under Union or Member State law are not considered data recipients; when processing that data, those public authorities comply with applicable data protection rules consistent with the purposes of processing.
Third Party – a natural or legal person, public authority, agency, or other body that is not the data subject, data controller, data processor, or persons authorized to process personal data on behalf of the data controller or data processor.
Consent of the Data Subject – any freely given, specific, informed, and unambiguous expression of the data subject’s wishes by a statement or by a clear affirmative action by which the data subject signifies agreement to the processing of personal data relating to them.
Data Subject – the natural person whose personal data are processed.
Special Categories of Personal Data – personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, membership of trade unions, as well as data revealing health data, data about a natural person’s sex life and/or sexual orientation.

II. Personal Data

1. Criteria for Lawful Processing of Personal Data

UAB „Selektus“ collects and continues to process your personal data only on the basis of lawful grounds established in legal acts regulating the protection of personal data:

Your consent;
for the purpose of concluding and (or) performing an agreement with you.

2. Purposes of Personal Data Processing

UAB „Selektus“ processes data for the purposes of technical equipment repair, request administration, direct marketing, and service provision.

3. Personal Data Processed

UAB „Selektus“ processes the following data:

with your consent, the personal data that you provide in the request submission form installed on the website www.fixas.lt (e.g., first name, last name, email address, telephone number);
other data that is collected based on your consent and which is defined in detail at the time when you are asked for consent;
other data that is obtained for the purpose of concluding and (or) performing an agreement with you.

4. Cookies

To improve your experience while visiting the UAB „Selektus“ website, cookies (in English: cookies) are used—small fragments of text information that are automatically created when browsing the website and are stored on your computer or another end device. The information collected by cookies helps ensure the smooth operation of the website, makes it easier for you to browse, and provides more insight into the behavior of users of our websites. It allows us to analyze trends and improve both the website, your service, and the services provided by UAB „Selektus“.

The website provides two types of cookies:

First-party cookies – created on the website you are visiting. The website is displayed in the address bar.
Third-party cookies – created by other websites. These websites include certain content displayed on the webpage you are visiting, e.g., advertisements or images. This may be „Google“, „Facebook“, „YouTube“, etc.

You can choose whether you want to accept cookies. If you do not agree to cookies being stored on your computer or another end device, you can change your internet browser settings and disable all cookies or enable/disable them one by one. However, please note that in some cases this may slow down your browsing speed, limit the functioning of certain features of internet websites, or block access to the website.

5. Retention Period for Personal Data

We store your personal data no longer than is required for the purposes of data processing or as specified by legal acts. We aim not to store outdated or unnecessary information and to ensure that personal data and other information about clients is constantly updated and accurate.

6. Disclosure of Personal Data

UAB „Selektus“ provides your data:

upon your consent, to clearly defined data recipients;
to institutions or organizations in accordance with legal act requirements;
to other third parties with your consent, which may be obtained for a specific case.

III. Security Measures for Personal Data Used by UAB „Selektus“

UAB „Selektus“ activities on the internet comply with all requirements of the relevant international legal acts, European Union legal acts, and the laws of the Republic of Lithuania.

General Data Protection Regulation (GDPR)

UAB „Selektus“, when processing the personal data of data subjects, complies with the provisions of the General Data Protection Regulation and has implemented appropriate organizational and technical measures ensuring the security of personal data, which help protect personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.

IV. Procedure for Exercising Data Subject Rights

You have the right to:

contact UAB „Selektus“ with a request to provide information about the personal data processed by UAB „Selektus“ relating to you (“right to know” and “right to access”);
contact UAB „Selektus“ with a request to rectify or delete your personal data when you determine that the data are incorrect, incomplete, or inaccurate (“right to rectification and deletion”);
contact UAB „Selektus“ with a request to stop processing your personal data if you establish that the personal data are processed unlawfully or unfairly (“right to restrict”);
contact UAB „Selektus“ with a request not to continue the processing of your personal data (“right to object”);
contact UAB „Selektus“ with a request to restrict the processing of your data if the data processing is unlawful (“right to restrict”);
contact UAB „Selektus“ with a request to delete your data when the personal data have been processed unlawfully or are no longer necessary for the purposes for which they were collected or otherwise processed (“right to be forgotten”);
contact UAB „Selektus“ with a request to provide information about the personal data processed by UAB „Selektus“ and to receive the data in a structured, commonly used, and machine-readable format (“right to data portability”).

If you are unable to resolve the issue with UAB „Selektus“, and if UAB „Selektus“ actions/failures to act cause you concern, potentially violating the requirements of this Privacy Policy or legal acts, you have the right to contact the supervisory authority responsible for monitoring and controlling compliance with the laws regulating personal data protection.

In exercising these rights, you may contact UAB „Selektus“ in any way convenient for you:

In writing: Kedrų g. 5, Vilnius, 03159 Vilniaus m. sav.
By email: info@fixas.lt
Phone No.: +370 61371133